Services & Pricing

• Website and software development: design, development and agreed integrations, priced according to the features, complexity and delivery milestones.
• Hosting: resources and service periods agreed for your website or application.
• Hosting and maintenance: agreed hosting, updates, technical maintenance and support.
• Domain registration and renewal: an agreed domain, registration period and applicable provider costs.
• Ongoing support and other digital services: work agreed separately as a one-time cost or recurring service.

Contact us with your requirements. We assess the scope and provide a written quotation or service agreement showing the deliverables, price, payment schedule and delivery arrangements before you commit to payment. Prices can differ between clients because their features, hosting resources, maintenance needs, support and third-party costs differ.

Your quotation states any applicable taxes and additional costs. Work outside the accepted scope, source-code handover and changes to future recurring fees require a separate agreement. A pricing update does not automatically change an accepted quotation or a paid invoice.

The HelloZEE client portal displays your invoiced services, billing periods, due dates, confirmed payments and remaining balances. All amounts in the portal are in Sri Lankan rupees (LKR). You can view an invoice before choosing which outstanding amounts to pay; the payment summary shows your selected total before you make a payment.

Development may be billed by agreed milestones. Hosting, maintenance and support may be monthly, quarterly, annual or another agreed frequency. Domain registration and renewal periods are specified in your quotation and invoice. Recurring invoices do not automatically debit your bank account or card.

Only recurring hosting, maintenance, and combined hosting and maintenance services with an agreed monthly rate offer discounted annual billing. The annual price is ten times that monthly rate, paid upfront, covering 12 months of service for the price of 10.

For example only, a service quoted at LKR 5,000 per month would cost LKR 50,000 for a full year, saving LKR 10,000 compared with 12 monthly payments. This illustrates the calculation; it is not a fixed package or a quotation for your service.

The portal shows your coverage dates and next invoice date before you confirm your choice. Annual renewal is due one year after the selected billing-period due date. Payment does not erase earlier unpaid invoices or start a second overlapping service period. You can change an eligible unpaid renewal before submitting any payment; existing payment history is preserved.

Development, domains, other subscriptions and one-time costs are excluded from this discount. Quarterly services and separately quoted annual prices retain their agreed billing. HelloZEE can configure a monthly option for eligible hosting and maintenance services.

Annual billing is available only when the service has at least 12 months remaining. If a later renewal has less than a year remaining before the agreed end date, it returns to monthly billing at the agreed monthly rate.

New billing periods stop while an account is on hold. Billing restarts after all outstanding dues are confirmed paid, under the service-hold rules in our Terms & Conditions. Stopped or ended services are not restarted.

Services are delivered digitally through agreed deployments, access or other electronic means. There is no physical shipping or product return. Delivery dates and activation conditions are agreed in writing for your service.

Payments for hosting, development, maintenance and other agreed services are non-refundable unless HelloZEE cannot provide the agreed paid service, subject to mandatory legal rights. Changing your mind or moving to another provider is not a refund reason. Read our Refund & Cancellation Policy and Terms & Conditions before paying.

Contact us with a description of the service you need. Existing clients can include their company name and invoice number when requesting a pricing explanation.

For questions about this policy or your service, contact HelloZEE Private Limited at hello@hellozee.com or +94 77 075 0076.