Terms & Conditions

HelloZEE Private Limited provides software and website development, hosting, maintenance and related digital services. Our registered address is 1/385, Nagolla, Dodamgaslanda, Sri Lanka.

These terms apply to hellozee.com and our client portal. By using our website or ordering a service, you agree to the terms that apply to that use. If your signed service agreement sets different terms for a project, that agreement takes priority for the project.

You must have authority to act and make payments for the client company. Keep your contact information current and provide the content, access and approvals reasonably needed to deliver the service.

Our services are priced for each client's requirements. The cost depends on the scope, features, resources, service period and support needed. Website descriptions are an introduction to our services, not a fixed price list. Your quotation or agreement confirms the price, currency, applicable taxes, payment schedule and deliverables before work begins.

Changes to future recurring fees require agreement. A pricing update does not automatically change an accepted quotation or a paid invoice. Our Services & Pricing page explains how quotations and billing options work.

We deliver services digitally, according to the agreed milestones or service period. Please provide accurate requirements, content, access and feedback on time. Changes to the agreed scope may affect costs and delivery dates; we will agree those changes with you before proceeding.

There is no physical shipping or product return. Payment does not by itself promise immediate completion. Activation conditions and support commitments are agreed in writing, and we will communicate material delays.

Existing clients can use the HelloZEE client portal to view invoices, outstanding balances and payment history. Keep your login details private and tell us promptly if you believe someone has accessed your account without permission.

Client accounts are provided by HelloZEE. Access only accounts you are authorised to use and contact us if you need account access or help with a forgotten password. Never attempt to access another client's invoices or receipts.

Pay the amount shown on your invoice by its due date using a method offered in the portal. Bank transfers are confirmed after we verify receipt of the funds; uploading a payment slip alone does not confirm payment.

Portal invoices show the service, amount in Sri Lankan rupees (LKR), due date and relevant service period. Raise any discrepancy before paying. For bank transfers, use the bank details shown during payment and upload a readable PDF, JPG or PNG slip. The transfer remains awaiting confirmation until HelloZEE verifies receipt of the money.

Where online payment is available, the portal uses the OnePay payment gateway to process it. The available payment methods and amount are shown before you pay. An online payment is recorded as paid after successful confirmation from the payment provider. Contact us if a payment appears missing or incorrect before attempting it again.

Hosting, maintenance and other recurring services are billed for the period agreed with you. Your quotation and the portal show the available billing options, charges and renewal dates. A recurring invoice is a request for payment; it does not by itself authorise an automatic debit.

Monthly, quarterly and annual services create a separate invoice for each billing period. The first invoice appears when the service is added; later invoices are issued on the scheduled due date. If that day does not exist in a month, the month's last day is used. Each invoice identifies its own service period and balance.

Billing continues until the service end date or until HelloZEE records an agreed cancellation. With no end date, it continues at the agreed frequency. A final partial period uses the agreed full-period price unless a different amount or proration arrangement is expressly agreed. Any correction will appear on the relevant invoice.

Contact us before your next renewal to change or stop a service. Any future automatic card-charge arrangement requires a separate agreement covering the amount, frequency and cancellation terms.

For eligible recurring hosting and maintenance services only, annual billing covers 12 months at ten times the agreed monthly rate, paid upfront. The selected service period and next invoice date appear before payment. Earlier unpaid invoices remain due. You can change an eligible unpaid renewal before submitting a payment; existing payment history is preserved. See Services & Pricing for eligibility, exclusions and service-end rules.

An invoice unpaid for three calendar months may place the account on hold and pause new invoices. When HelloZEE confirms payment clearing all outstanding dues, ongoing billing restarts from the confirmation date: one month later for monthly plans or one year later for annual plans. Stopped or ended services are not restarted. Our refund policy also applies to discounted annual payments.

Payments for agreed services, including development, hosting and maintenance, are generally non-refundable once paid. Choosing to move to another provider or changing your mind does not by itself qualify for a refund.

If HelloZEE is unable to provide an agreed service for which you have paid, we will review a refund for that undelivered service. Contact us with your invoice number, payment reference and the reason for your request. We will confirm the outcome, any refund amount and the expected processing time in writing. Nothing in these terms limits any refund or other rights you have under applicable law.

Read our Refund & Cancellation Policy for cancellation notice, review and refund timeframes, payment methods and how to submit a request.

You remain responsible for the content and materials you provide, including permission to use them. Our website content, branding and materials may not be copied or reused without permission, except as allowed by law.

Unless your written agreement says otherwise, HelloZEE manages and retains the source code for the services we develop. Source-code transfer requires a mutual written agreement and a separately agreed fee. Ownership, licences and access rights for your project are set out in that agreement. Third-party software and services remain subject to their own licences and terms.

Paying for a service or moving to another provider does not automatically grant access to or ownership of the source code. Any handover agreement must specify the code covered, licence or ownership rights, third-party exclusions, timing and payment conditions. Rights expressly granted in an existing signed agreement continue to apply.

Use the website and portal lawfully. Do not attempt unauthorised access, interfere with services, upload harmful material or submit content that infringes another person's rights. Blog comments may be visible publicly; do not include confidential information. We may remove abusive or unlawful submissions and restrict misuse.

We work to keep our services available, but maintenance and third-party interruptions can affect access. Any specific support commitments or service levels must be set out in your agreement. External websites, payment providers and other third-party services have their own terms and privacy practices.

Our Privacy Policy explains how we handle personal information. We may update these terms and will display the revised date here. Updates do not retrospectively change an agreed project price or override your signed agreement.

Please contact us first so we can try to resolve any concern. These terms are governed by the laws of Sri Lanka, subject to any mandatory protections that apply to you.

Each party is responsible for its obligations in the accepted service agreement. To the extent permitted by law, HelloZEE is not liable for indirect or consequential loss arising from use of the portal or services. This does not remove our obligation to provide the agreed service or an applicable refund, or exclude liability that cannot lawfully be excluded.

Send your invoice or quotation reference and a description of the issue to us so we can review the records and seek a written resolution with you. If the matter remains unresolved, either party may use the remedies available under applicable Sri Lankan law. Nothing here prevents you from contacting your bank or payment provider about a disputed transaction.

For questions about this policy or your service, contact HelloZEE Private Limited at hello@hellozee.com or +94 77 075 0076.